Last Updated: June 25, 2025
This SMS Privacy Policy applies exclusively to text messaging services provided by LBAPS.com (“LBAPS,” “we,” “us,” or “our”). This policy is separate and independent from our general website privacy policy and other terms of service.
SMS Service Overview
LBAPS provides SMS text messaging services to communicate important information to our customers including:
- Service appointment reminders and confirmations
- Account updates and notifications
- Important service announcements
- Emergency or urgent communications related to your services
Explicit Consent Required
YOUR CONSENT TO RECEIVE SMS MESSAGES IS COMPLETELY SEPARATE FROM ANY OTHER AGREEMENTS WITH LBAPS.
By providing your mobile phone number and checking the SMS consent box, you explicitly agree to receive text messages from LBAPS at the phone number provided. This consent is independent of:
- Our website terms of service
- Our general privacy policy
- Any service agreements
- Any other contracts or agreements with LBAPS
SMS Opt-In Process
To Receive SMS Messages:
- Provide Your Mobile Number: Enter your mobile phone number in the designated field
- Check the SMS Consent Box: You must explicitly check the box indicating your consent to receive SMS messages
- Confirm Your Consent: You may receive a confirmation text to verify your number and consent
Message Details:
- Frequency: Message frequency varies based on your service needs (typically 1-5 messages per month)
- Content: Messages will contain service-related information only
- Timing: Messages are typically sent during business hours (8 AM – 6 PM EST)
- Carrier Charges: Standard message and data rates from your wireless carrier may apply
Supported Carriers
Our SMS service supports all major U.S. wireless carriers including:
- Verizon
- AT&T
- T-Mobile
- Sprint
- U.S. Cellular
- And other participating carriers
How to Get Help or Stop Messages
For Help:
- Text HELP to any message you receive from us
- Call or Email: Contact hr@lbaps.com for assistance
To Stop All Messages:
- Text STOP to any message you receive from us
- You will receive one final confirmation message confirming your opt-out
- You can also contact hr@lbaps.com to opt-out
Important: Once you text STOP, you will no longer receive SMS messages from LBAPS, including important service notifications.
Information We Collect for SMS Services
Phone Number Information:
- Mobile phone number you provide
- Carrier information (automatically detected)
- Opt-in/opt-out status and timestamps
- Message delivery status
Usage Information:
- Date and time of messages sent/received
- Message delivery confirmations
- Response interactions (HELP, STOP commands)
How We Use Your SMS Information
We use your mobile phone number and SMS-related information solely to:
- Send you the SMS messages you’ve consented to receive
- Process HELP and STOP requests
- Maintain delivery records as required by law
- Ensure message deliverability
- Comply with carrier requirements and regulations
We do NOT:
- Share your phone number with third parties for their marketing purposes
- Use your SMS information for any purpose other than providing SMS services
- Send promotional or marketing messages unless specifically consented to
Data Security for SMS Services
Security Measures:
- All SMS communications are transmitted using secure, encrypted protocols
- Phone numbers are stored in secure, encrypted databases
- Access to SMS data is restricted to authorized personnel only
- We use industry-standard security practices to protect your information
Secure Transmission:
- All web-based SMS interactions use HTTPS secure connections
- We partner only with reputable SMS service providers who maintain high security standards
- Your phone number is never transmitted over unsecured connections
Third-Party SMS Service Providers
We use third-party SMS service providers to deliver text messages. These providers:
- Are contractually required to protect your information
- May only use your phone number to deliver messages on our behalf
- Are prohibited from using your information for their own marketing
- Must comply with all applicable privacy and telecommunications laws
Current SMS Service Provider: Our messages are delivered through certified telecommunications partners that comply with all carrier requirements and federal regulations.
Your SMS Privacy Rights
You have the right to:
- Opt-out at any time by texting STOP
- Access information about your SMS preferences by contacting us
- Correct your phone number by contacting hr@lbaps.com
- Request deletion of your SMS information (note: some records may be retained for legal compliance)
- File complaints about SMS practices with your carrier or the FCC
Data Retention for SMS
We Retain:
- Active Consent Records: While you remain opted-in to SMS services
- Opt-out Records: For 3 years after opt-out to prevent unwanted re-enrollment
- Delivery Logs: For 1 year as required by carrier regulations
- Legal Compliance Records: As required by applicable laws
We Delete:
- Unnecessary message content after delivery confirmation
- Expired delivery logs according to our retention schedule
- Information when legally required or upon valid deletion requests
Compliance with Laws
Our SMS services comply with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act requirements for commercial messaging
- Federal Communications Commission (FCC) regulations
- Cellular Telecommunications Industry Association (CTIA) guidelines
- State privacy and telecommunications laws
Children’s SMS Privacy
We do not knowingly collect mobile phone numbers from or send SMS messages to individuals under 18 years of age. If we discover we have collected SMS information from a minor, we will immediately delete that information and cease all SMS communications.
Changes to SMS Privacy Policy
We will notify you of any material changes to this SMS Privacy Policy by:
- Posting updates on our website at https://lbaps.com
- Sending a notification to your email address on file
- For significant changes affecting SMS practices, we may send an SMS notification
Important: Material changes to SMS practices will require new explicit consent to continue receiving messages.
Contact Information
For SMS-Related Questions or Issues:
- Text HELP to any message from us
- Email: hr@lbaps.com
- Subject Line: Include “SMS Privacy” in your email subject
For Technical SMS Issues:
- Contact your wireless carrier’s customer service
- Report issues to us at hr@lbaps.com
To File Complaints:
- FCC: https://consumercomplaints.fcc.gov
- Your Wireless Carrier: Contact customer service
- LBAPS: hr@lbaps.com
SMS Quick Reference
ActionHow ToGet HelpText HELPStop MessagesText STOPEmail Supporthr@lbaps.comCarrier ChargesStandard rates applyOpt-Out ConfirmationYou'll receive 1 final message
Remember: Your SMS consent is separate from all other LBAPS agreements and can be withdrawn at any time without affecting your other services.
This SMS Privacy Policy is effective as of the date listed above and applies only to SMS text messaging services provided by LBAPS.com